Privacy Policy
This privacy policy will explain how our company, TERRAVIEW SPAIN, S.L. with domicile address at Avenida Diagonal 477, 10A, 08036, Barcelona and with NIF: B67611566 (the “Company”), uses the personal data we collect from you when you use our websites (the “Websites”) and any mobile application we may offer which is linked to this Privacy Policy (the “App”) (collectively, the “Services”). It also describes the choices available to you regarding our use of your personal data, including how you can access and update this information. The term “personal information” used below shall also encompass “personal data” as defined under applicable data protection law.
The Company processes personal data in accordance with applicable data protection legislation, in particular the General Data Protection Regulation (EU) 2016/679 (the “GDPR”) and Organic Law 3/2018, of December 5, on Personal Data Protection and guarantee of digital rights and Spain´s special laws: Law 34/2002, of 11 July, on Information Society Services and the Spanish General Law for the Defense of Consumers and Users (Royal Legislative Decree 1/2007 of 16 November) and other relevant regulations.
By accessing or using our Services, you signify that you have read and understood the way we collect, store, use, disclose and otherwise process your personal information, as applicable, as described in this Privacy Policy.
The Company reserves the right to change this Privacy Policy. See the section captioned “Changes to our Privacy Policy” below.
- What data do we collect?
- How do we collect your data?
- How will we use your data?
- Will your data be disclosed to third parties?
- International Transfers of your data
- How do we store your data?
- Marketing
- What are your data protection rights?
- What are cookies?
- What are cookies used for?
- How do we use cookies?
- What types of cookies do we use?
- How to manage your cookies?
- Privacy policies of other websites
- Changes to our privacy policy
- How to contact us
What data do we collect?
Our Company collects the following data:
Our Company collects the following data:
- Personal identification information (name, email address, phone number, location, credit/debit cards details, etc.);
- Information about your device (such as the IP address, which is a numerical code to identify your device that can provide information about the country, region or city where you are based); and
How do we collect your data?
You directly provide our Company with most of the data we collect. We collect data and process data when you:
You directly provide our Company with most of the data we collect. We collect data and process data when you:
- Register online or place an order for any of our products or services.
- Voluntarily complete a customer quote or provide feedback via email.
- Express an interest in obtaining information about us or our products and services.
- When you post on our social networks message boards, online chats or make other submissions to our Site.
- Use or view our website via your browser’s cookies.
Our Company may also receive your data indirectly from the following sources:
- Public databases.
- Joint marketing partners.
- Social media platforms.
- Third parties.
In this respect you are free to choose which information you want to provide to us or whether you want to provide us with information at all. However, some information, such as your name, address, payment information and information on your requested Services may be necessary for the performance of our contractual obligations. Without providing this information, you will not be able to request or use certain Services or enter into a contract with us.
How will we use your data?
Our Company processes your information for purposes based on legitimate business interests, the fulfillment of our contract with you or in preparation for a contract with you, compliance with our legal obligations, and/or your consent. Personal Information will not be used or disclosed for purposes other than those for which it was collected, except with your consent or as required or permitted by law. Our Company collects your data so that we can:
Our Company processes your information for purposes based on legitimate business interests, the fulfillment of our contract with you or in preparation for a contract with you, compliance with our legal obligations, and/or your consent. Personal Information will not be used or disclosed for purposes other than those for which it was collected, except with your consent or as required or permitted by law. Our Company collects your data so that we can:
- Process your request and manage your account.
- Email you with special offers on other products and services we think you might like.
- Keep track of and analyze your purchases, transactions, shopping patterns, account activity, payment history.
- Assess your credit-worthiness.
- Protect you and us from error and fraud.
- Protect our Sites.
- Comply with legal requirements.
- Enforce our terms, conditions and policies.
- Respond to legal requests and prevent harm.
Will your data be disclosed to third parties?
Third-party vendors, service providers, contractors and agents that perform services on our behalf, as needed to carry out their work for us, which may include identifying and serving advertisements, providing mailing services, providing financial services, web hosting, or providing analytic or promotional services: This sharing is only done so when those entities are performing functions solely on our behalf and they are not permitted to process such information except as needed to perform our work or as required by law. They will only be given limited access to your personal data to the extent necessary to deliver their services (commissioned data processing) and according to the minimization principle;
Independent third party providers and advisors: We may share your information with third party provider and advisors where this is necessary to achieve our legitimate interests, such as conducting security audits, consult tax consultants and lawyers or engage payment processors to process payment transactions. We may also share your personal information with third parties when you engage in certain activities through our Services that are sponsored by them, such as electing to participate in contests, sweepstakes or other programs sponsored, in whole or in part, by a third party (legitimate interest); When you post content to any public area of our externally facing platforms, including social media pages or blog, this information may be visible to the public (legitimate interest);
Other companies and brands owned or controlled by the Company and other companies owned by or under common ownership as the Company, which also includes our subsidiaries (i.e., any organization we own or control) or our ultimate holding company (i.e., any organization that owns or controls us) and any subsidiaries it owns. These companies may use your personal information to support our Services or to use them in the same way as we can under this Privacy Policy to the extent permissible by law (legitimate interest/commissioned data processing);
Other parties in connection with a company transaction, such as a merger, corporate restructuring, sale of company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party, or in the event of a bankruptcy or related or similar proceedings (legitimate interest);
If you agree, our Company will share your data with our partner companies so that they may offer you their products and services (consent).
Our Company may share your personal data with other third parties, for example in the context of the possible sale or restructuring of the business. In this situation our Company will, so far as possible, share anonymised data with the other parties before the transaction completes. Once the transaction is completed, our Company will share your personal data with the other parties if and to the extent required under the terms of the transaction (legitimate interest).
Our Company may also need to share your personal data with a regulator or to otherwise comply with the law (legal obligation). When our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases (legitimate interest/legal obligation).
Independent third party providers and advisors: We may share your information with third party provider and advisors where this is necessary to achieve our legitimate interests, such as conducting security audits, consult tax consultants and lawyers or engage payment processors to process payment transactions. We may also share your personal information with third parties when you engage in certain activities through our Services that are sponsored by them, such as electing to participate in contests, sweepstakes or other programs sponsored, in whole or in part, by a third party (legitimate interest); When you post content to any public area of our externally facing platforms, including social media pages or blog, this information may be visible to the public (legitimate interest);
Other companies and brands owned or controlled by the Company and other companies owned by or under common ownership as the Company, which also includes our subsidiaries (i.e., any organization we own or control) or our ultimate holding company (i.e., any organization that owns or controls us) and any subsidiaries it owns. These companies may use your personal information to support our Services or to use them in the same way as we can under this Privacy Policy to the extent permissible by law (legitimate interest/commissioned data processing);
Other parties in connection with a company transaction, such as a merger, corporate restructuring, sale of company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party, or in the event of a bankruptcy or related or similar proceedings (legitimate interest);
If you agree, our Company will share your data with our partner companies so that they may offer you their products and services (consent).
Our Company may share your personal data with other third parties, for example in the context of the possible sale or restructuring of the business. In this situation our Company will, so far as possible, share anonymised data with the other parties before the transaction completes. Once the transaction is completed, our Company will share your personal data with the other parties if and to the extent required under the terms of the transaction (legitimate interest).
Our Company may also need to share your personal data with a regulator or to otherwise comply with the law (legal obligation). When our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases (legitimate interest/legal obligation).
International Transfer of your data
Your information collected through our website may be stored and processed in Spain or any other country in which the Company or its affiliates or service providers maintain facilities.
With respect to personal information we collect from within the EU, the following applies: If we transfer information from the European Union to third parties outside the European Union and to countries not subject to schemes which are considered as providing an adequate data protection standard, we will either enter into contracts which are based on the EU Standard Contractual Clauses with these parties or ensure an adequate level of protection by other means.
With respect to personal information we collect from within the EU, the following applies: If we transfer information from the European Union to third parties outside the European Union and to countries not subject to schemes which are considered as providing an adequate data protection standard, we will either enter into contracts which are based on the EU Standard Contractual Clauses with these parties or ensure an adequate level of protection by other means.
How do we store your data?
Our Company securely stores your data at our cloud servers.
Our Company has implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that our Company cannot guarantee that the internet itself is 100% secure. Although our Company will do its best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the Services within a secure environment. Our Company will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).
When our Company does no longer have any ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Our Company has implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that our Company cannot guarantee that the internet itself is 100% secure. Although our Company will do its best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the Services within a secure environment. Our Company will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).
When our Company does no longer have any ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Marketing
Our Company would like to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop our Company from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please write to us on [email protected] or unsubscribe on email.
What are your data protection rights?
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request our Company for copies of your personal data. We may charge you a small fee for this service. If you do not specify the particular information you want to have access to, the controller is entitled to request said specification from you before granting you access to information requested. Moreover, your right to access shall be deemed to be granted if the controller provides you with a system of remote, direct and secure access to your personal data which guarantees, on a permanent basis, access to all the stored data.
The right to rectification – You have the right to request that our Company correct any information you believe is inaccurate. You also have the right to request our Company to complete the information you believe is incomplete. However, you must provide, where applicable, the documentation that justifies such correction.
The right to erasure – You have the right to request that our Company erase your personal data. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below) and we do not have an overriding interest in keeping that data.
The right to object to processing – You have the right to object to our Company’s processing of your personal data.
The right to restrict processing – You have the right to request that our Company restrict the processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Lodge a complaint – You have the right to lodge a complaint with a supervisory authority and the right to an effective judicial remedy (in Spain, before the Agencia Española de Protección de Datos (AEPD)). If you have a concern about how we have processed your personal data, many data protection/privacy regulators will ask that you contact us first, outlining your concerns, allowing us to try and put the issue right, prior to contacting them with your complaint or concern. For that reason, please contact us previously in order to try resolving your queries.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected].
Cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit a llaboutcookies.org.
What are cookies used for?
Cookies and other technologies allow a site or services to know if your computer or device has visited it before. These technologies can then be used to deliver products, services, and ads, help us understand how the site or service is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your experience in using our services. Cookies can also help ensure marketing you see online is more relevant to you and your interests.
How do we use cookies?
Our Company uses cookies in a range of ways to improve your experience on our website, including, but not limited to:
Our Company uses cookies in a range of ways to improve your experience on our website, including, but not limited to:
- Keeping you signed in.
- Understanding how you use our website.
- Remember your preferences (language, market, etc.).
- Improve the site by estimating numbers and patterns of use.
- Obtain information that enables us to show you, either from our own website or from third-party websites or any other means, advertising based on the analysis of your browsing habits.
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
There are a number of different types of cookies, however, our website uses:
- Essential cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
- Functionality. Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Advertising. Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
How do we manage cookies?
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
At any time, you can modify your options regarding cookies, in particular by the means described below.
You can configure your browser software so that cookies are stored on your device or, on the contrary, are rejected, either systematically or according to your issuer. You can also configure your browser to be promptly provided with the acceptance or rejection of Cookies, before a cookie can be registered in your terminal.
The following links can help you manage the configuration of your cookies, or you can use the “Help” option of your Internet browser to get more details.
-
Internet Explorer:
https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies -
Mozilla Firefox:
http://support.mozilla.com/en-US/kb/Cookies -
GoogleChrome:
http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647 -
Safari:
http://support.apple.com/kb/PH5042 -
Opera:
http://www.opera.com/help/tutorials/security/privacy/ -
Adobe (flash cookies):
https://www.adobe.com/support/flash/downloads.html
To specifically block Google Analytics cookies, you can install the “Google Analytics Opt-Out Browser Add-on” provided by Google.
Privacy policies of other websites
Our Company website contains links to other websites. Our Company is not responsible for those websites, and these links are provided solely for the convenience of visitors to our Websites. These websites may send their own cookies to you and may collect information and use it in a way inconsistent with this Privacy Policy.
Our Company encourages you to review the privacy policies and terms of use of any third-party websites or services before providing any of them with any of your Personal Information.
Our Company does not control the content that appears on these websites or take any responsibility for their content, nor should it be implied that we endorse or otherwise recommend such websites or their products or services offered.
Our Company encourages you to review the privacy policies and terms of use of any third-party websites or services before providing any of them with any of your Personal Information.
Our Company does not control the content that appears on these websites or take any responsibility for their content, nor should it be implied that we endorse or otherwise recommend such websites or their products or services offered.
Changes to our privacy policy
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on December 16, 2020.
Our Company reserves the right to update this privacy notice at any time, and if such update takes place, our Company will provide you with a new privacy notice when the updates made are substantial. Our Company may also notify you in other ways from time to time about the processing of your personal data.
Our Company reserves the right to update this privacy notice at any time, and if such update takes place, our Company will provide you with a new privacy notice when the updates made are substantial. Our Company may also notify you in other ways from time to time about the processing of your personal data.
How to contact us
If you have any questions about our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: [email protected]
